Your GP practice website is a rich resource of information and digital signposting for patients. When done well, your GP website will reduce demand on your practice team and enable more time to focus on care.
However with a constant pace of change in Primary Care, it can be difficult to know where to start when it comes to populating your website with patient facing content – that why we’ve produced a handy checklist of what information you should consider publishing for your patients.
What information should be included on a GP practice website?
Key practice information to include
Practice Phone Number
Practice Address of each site
Practice email address
The names of all the partners
About the Practice
What to include on your practice information page
Whether the Contractor undertakes the teaching or training of health care professionals or persons intending to become health care professionals.
Whether the practice premises have suitable access for all disabled patients and, if not, the alternative arrangements for providing services to such patients.
Details of named accountable GPs.
The right of patients to express a preference of practitioner and the means of expressing such a preference.
How patients may make a complaint or comment on the provision of services.
The rights and responsibilities of the patient, including keeping appointments.
The action that may be taken where a patient is violent or abusive to the Contractor, the Contractor’s staff, persons present on the practice premises or in the place where treatment is provided under the Contract.
Details of who has access to patient information (including information from which the identity of the individual can beascertained) and the patient’s rights in relation to disclosure of such information.
GP Net Earnings.
Appointment information to include on your surgery website
Making, changing or cancelling an appointment
Out of Hours
Common onward sign posting (eg, Dental, IAPT)
Access Care and Services
What to include on your services page
Get a sick/fit note for work
Get test results
Find out about clinics
Request a medical report
Submit a reading
Local support, social prescribing
Medical Reports/Non-GMS Services
Register for online services
Access your patient record
What to include on your prescription page
Requesting acute prescriptions
Requesting repeat prescriptions
EPS/Nominate a Pharmacy
Find a Pharmacy
Registering at the Practice
Information for new patients
Catchment Area Map
Online Registration Form
Meet the Team
What to include on your meet the team page
The full name of each person performing services under the Contract.
The professional qualifications of each health care professional providing services under the Contract.
Role Profiles/Day in the life
Photos and details of the wider practice team.
Privacy & Data
What privacy information to include
Your medical records
SMS texts and emails
Your data – your rights
Access to your medical record
National Data opt out
Patient Feedback & CQC Report
What service feedback and review information to include
Friends and Family Test
National GP Survey
Linking to Health Advice
The health A-Z and the Medicines A-Z
ICS and PCN Information
Practices are increasingly embracing the increased engagement with patients that being on social media can bring. Even if you are not actively using social media it’s still a good idea to create your pages and link to them.
PPG Group information to include
How to Join
Minutes and Actions
Award Winning NHS Website Design
Here at iatro, we are Primary Care specialists and we’ve worked with more than 800 practices to create websites that help patients find what they need and reduce demand.
If you’d like to explore how we can help you manage and control digital patient demand with our affordable, hassle-free and modern solution, get in touch with our team.