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What should be on a GP surgery website?

Your GP practice website is a rich resource of information and digital signposting for patients. When done well, your GP website will reduce demand on your practice team and enable more time to focus on care.

However with a constant pace of change in Primary Care, it can be difficult to know where to start when it comes to populating your website with patient facing content – that why we’ve produced a handy checklist of what information you should consider publishing for your patients.

What information should be included on a GP practice website?

The Basics

Practice Name

Practice Phone Number

Practice Address of each site

Practice email address

Opening times

The names of all the partners

About the Practice

Whether the Contractor undertakes the teaching or training of health care professionals or persons intending to become health care professionals.

Whether the practice premises have suitable access for all disabled patients and, if not, the alternative arrangements for providing services to such patients.

Details of named accountable GPs.

The right of patients to express a preference of practitioner and the means of expressing such a preference.

How patients may make a complaint or comment on the provision of services.

The rights and responsibilities of the patient, including keeping appointments.

The action that may be taken where a patient is violent or abusive to the Contractor, the Contractor’s staff, persons present on the practice premises or in the place where treatment is provided under the Contract.

Details of who has access to patient information (including information from which the identity of the individual can beascertained) and the patient’s rights in relation to disclosure of such information.

GP Net Earnings.


Making, changing or cancelling an appointment


Out of Hours

Home visits

Common onward sign posting (eg, Dental, IAPT)

Access Care and Services

Get a sick/fit note for work

Get test results

Find out about clinics

Managing conditions

Request a medical report

Submit a reading

Local support, social prescribing

Medical Reports/Non-GMS Services

Register for online services

Access your patient record


Requesting acute prescriptions

Requesting repeat prescriptions

EPS/Nominate a Pharmacy

Find a Pharmacy

Medicines A-Z

Registering at the Practice

Catchment Area Map

Online Registration Form

Health Questionnaires

Meet the Team

The full name of each person performing services under the Contract.

The professional qualifications of each health care professional providing services under the Contract.

Role Profiles/Day in the life

Photos and details of the wider practice team.

Privacy & Data

Your medical records

Privacy notices

SMS texts and emails


Your data – your rights

Access to your medical record

National Data opt out

Patient Feedback & CQC Report

Friends and Family Test

National GP Survey

CQC Report

NHS.UK Ratings

Health Advice

The health A-Z and the Medicines A-Z


NHS 111

Local ICS

Local PCN

ICS and PCN Information

Social Media

Practices are increasingly embracing the increased engagement with patients that being on social media can bring. Even if you are not actively using social media it’s still a good idea to create your pages and link to them.

PPG Group

How to Join

Minutes and Actions

Award Winning NHS Website Design

Here at iatro, we are Primary Care specialists and we’ve worked with more than 800 practices to create websites that help patients find what they need and reduce demand.

If you’d like to explore how we can help you manage and control digital patient demand with our affordable, hassle-free and modern solution, get in touch with our team.

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