Leading LGBT+ youth charity chooses Practice365

Mermaids a leading charity supporting trans, non-binary and gender diverse young people and their families, has partnered with iatro to deliver a new digital platform.

The project has involved migrating Mermaids existing website to iatros award winning patient experience platform, reviewing the underlying platform to meet modern web standards, improving security and uplifting accessibility support in the process.

The website is a key component to a number of services Mermaids deliver, so it was crucial the migration could take place without any downtime or operational impact on the organisation.

“We are delighted to have partnered with iatro in our upgrade to a new digital platform. This upgrade will greatly enhance the experience of our service users by ensuring we provide a safe, secure, and accessible platform that takes into consideration the needs of the children, young people and families who most need our support.”


Susie Green

CEO of Mermaids

“Having witnessed the impact of the work Mermaids do, we knew they needed a platform that could keep up with irregular traffic patterns and support the charities ambitions to the fullest extent. I’m thrilled that we’ve been able to apply our expertise and make a difference.”


Thomas Porteus

CEO of iatro

About Mermaids

Mermaids has been supporting transgender, nonbinary and gender-diverse children, young people, and their families since 1995. 

Today, Mermaids has evolved into one of the UK’s leading LGBTQ+ charities, empowering thousands of people with its secure online communities, local community groups, helpline services, web resources, events and residential weekends.

About iatro

Our work makes a real difference to the organisations we work with, and we are proud to be a trusted digital partner for GP Practices, Primary Care Networks and Federations. 

Our award winning GP Website Design and Hosting service, Practice365 supports more than 15m patient journeys a month, while OneContact is helping organisations manage and workflow digital demand.

For more information, please contact our team at hello@iatropartners.co.uk

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