Iatro and HCI improve patient experience in primary care with new integration

Iatro’s online platform, Practice365, is now offering seamless integration with HCI’s national Health and Care Video Library, made free for NHS use as part of NHSX’s COVID-19 response.

Already offering digital signposting to services such as eConsult, EMIS, SystmOnline and more, Iatro’s accessible websites for medical practice have now added another tool to improve patient experience and help manage demand.

Practice365 forms part of Iatro’s offering to general practice that allows effortless collaboration and accessible communication to improve patient outcomes.

Their secure, NHS approved website platform and templates now include integrated signposting to HCI’s library of over 600 health and care information videos that have been written by NHS clinicians and developed to work within care pathways.

The videos have had fantastic feedback from NHS staff and patients alike, and can help:

• support patients with the self-management of conditions, reducing the number of appointments needed.
• prepare patients for remote or face-to-face consultations so that more time during the appointment can be spent on treatment and care.
• facilitate rehabilitation and recovery with fewer follow-up appointments.

Thomas Porteus, CEO of Iatro says “The Digital Front Door has never been more important for practices. The addition of the Health and Care Video Library to Practice365, is a step change in practices ability to educate patients digitally as part of the online journey.”

Richard Wyatt-Haines, Founder and Director of HCI, a partnership with Torbay and South Devon NHS Foundation Trust said

“I’m delighted to share news of our latest collaboration for primary care. With Iatro we have made it even easier for general practices to signpost patients to our healthcare videos so that their patients can feel more empowered to manage their health and information can be provided at the right point in the care journey, saving time for practice staff and patients”

HCI has already helped the many Trusts they work with achieve an 80% reduction in angiogram pre-op clinic time, 500 hours saving a year in pre-diabetic consultations, a 25% reduction in podiatry appointment times, and five minutes less time spent explaining inhaler techniques thanks to the videos.

For more information about Iatro and their digital platforms, please visit https://iatro.health/

To learn more about HCI and the national Health and Care Video Library, visit https://hci.digital/news/nhsx-video-library/

The national Health and Care Video Library can be found at www.healthandcarevideos.uk or accessed via the Health and Care Videos app.