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News and Announcments

The latest iatro news, and our thoughts on the latest in Health Tech.


Improving Digital Access to Primary Care across 292 practices in West Yorkshire

292 GP practices across six CCGs in West Yorkshire are benefitting from a new partnership with Iatro Partners (iatro.) that provides accessibility audits, support and new website development for practices that do not meet the legal requirements for accessibility.

Digital access to Primary Care is more important than ever during the COVID-19 pandemic. GP practice websites are the digital front door for patients to receive information and communicate with the GP Practice, and it’s vital that the websites are accessible to as many patients as possible irrespective of condition.

The importance of website accessibility is reflected in recent legislative changes that affect all GP Practices in the UK. The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, and the H&SC Accessible Information Standard requires all GP Practice website to support equitable access to information and services for people who have a disability, impairment or sensory loss.

Unfortunately, many GP Practices in the UK do not adhere to full accessibility standards. To address this challenge, Leeds CCG set up a project spanning 7 CCG’s across West Yorkshire to conduct a two-phase plan, whereby a full accessibility audit on the practice websites across the region was completed to identify improvements, followed by a website development project to bring all GP Practices up to the required standards. The project covers NHS Bradford District and Craven CCG, NHS Calderdale CCG, NHS Greater Huddersfield CCG, NHS Leeds CCG, NHS North Kirklees CCG and NHS Wakefield CCG, and is being delivered in partnership by South and East Leeds GP Federation (SEL) and Iatro Partners.

Speaking about the project, Ciara Dunne (O’Grady) from South & East Leeds GP Group (SEL GP) said “We recognised that across the region, there was an inconsistency in the quality and accessibility of the GP Practice websites. We wanted to make sure that a person’s condition, whether it be dyslexia or visual impairments for example, wouldn’t be a barrier to accessing Primary Care. Iatro helped us complete a full and comprehensive review of the accessibility offered across the region, and we’re now working to develop new websites that tick all the boxes for accessibility, with additional benefits too such as mobile friendly design and central publication of content. 

We’ve been really happy with Iatro’s support and delivery on the project. They’ve been ultra-responsive and proactive and deal with requests quickly, with an open and transparent partnership approach. The quality of the websites is also fantastic”.

Thomas Porteus, CEO of Iatro, said “the recent legislative changes to accessibility haven’t been widely promoted, so many practices simply aren’t aware that they may not be compliant. Irrespective of the legalities, the COVID-19 pandemic has accelerated the importance having a reliable, well designed and accessible website is to ensure equitable access and care is provided for patients.  We’re delighted to have helped the region maximise the quality and effectiveness of their digital front door”.

About iatro.: iatro works with organisations to deliver disruptive digital solutions through the use of intelligent platforms – easily and without significant investment. Iatro’s Practice365 Website and App solution is used by practices across the UK. 


Iatro and HCI improve patient experience in primary care with new integration

Iatro’s online platform, Practice365, is now offering seamless integration with HCI’s national Health and Care Video Library, made free for NHS use as part of NHSX’s COVID-19 response.

Already offering digital signposting to services such as eConsult, EMIS, SystmOnline and more, Iatro’s accessible websites for medical practice have now added another tool to improve patient experience and help manage demand.

Practice365 forms part of Iatro’s offering to general practice that allows effortless collaboration and accessible communication to improve patient outcomes.

Their secure, NHS approved website platform and templates now include integrated signposting to HCI’s library of over 600 health and care information videos that have been written by NHS clinicians and developed to work within care pathways.

The videos have had fantastic feedback from NHS staff and patients alike, and can help:

  • support patients with the self-management of conditions, reducing the number of appointments needed.
  • prepare patients for remote or face-to-face consultations so that more time during the appointment can be spent on treatment and care.
  • facilitate rehabilitation and recovery with fewer follow-up appointments.

Thomas Porteus, CEO of Iatro says “The Digital Front Door has never been more important for practices. The addition of the Health and Care Video Library to Practice365, is a step change in practices ability to educate patients digitally as part of the online journey.”

Richard Wyatt-Haines, Founder and Director of HCI, a partnership with Torbay and South Devon NHS Foundation Trust said

“I’m delighted to share news of our latest collaboration for primary care. With Iatro we have made it even easier for general practices to signpost patients to our healthcare videos so that their patients can feel more empowered to manage their health and information can be provided at the right point in the care journey, saving time for practice staff and patients”

HCI has already helped the many Trusts they work with achieve an 80% reduction in angiogram pre-op clinic time, 500 hours saving a year in pre-diabetic consultations, a 25% reduction in podiatry appointment times, and five minutes less time spent explaining inhaler techniques thanks to the videos.

For more information about Iatro and their digital platforms, please visit

To learn more about HCI and the national Health and Care Video Library, visit

The national Health and Care Video Library can be found at or accessed via the Health and Care Videos app.

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Yorkshire SME offers NHS practices the ability to publish own Apps.

Yorkshire SME offers NHS practices the ability to publish own Apps.

Iatro adds new App Builder feature to its Practice365 Platform.

Leeds, UK: Iatro Partners Ltd today announced the launch of App Builder, a new addition to its Practice365 Website Platform. Practice365 App Builder is a new digital platform and offers a new way for practices to engage with and signpost patients.

“Online is a crucial touchpoint for practices, but as the Digital Front door moves towards mobile we were looking for a way to support practices more” says Thomas Porteus, CEO at iatro. “Our App Builder does this by allowing practices the ability to publish their own Apps, quickly and easily.”

Features and benefits of Practice365 App Builder include:

  • Easy to update
  • Native iOS and Android Support
  • Integrated signposting to other digital services (Appointment booking, NHS app, NHS Track and Trace etc.)
  • Push Notifications for News and Updates

App Builder is available immediately, priced at £695+VAT, For more information on Practice365, visit

About iatro.: iatro works with organisations to deliver disruptive digital solutions through the use of intelligent platforms – easily and without significant investment. Iatro’s Practice365 Website solution is used by more than 300 practices across the UK.


HealthTech SME’s Team Up to Revolutionise Remote Review of Patients

OneContact offers comprehensive suite of remote monitoring and communication tools 

Leeds, UK: Iatro Partners Ltd today announced OneContact, a new product, built in collaboration with Primary Care IT. OneContact is a new digital platform and offers a new way for primary care practices to initiate and manage quality clinical reviews to be undertaken remotely and enhance communication between patients and the surgery. 

“As practices move more routine care to new digital pathways, OneContact is a powerful tool to help manage remote review” says Thomas Porteus, CEO at iatro. “We are looking forward to continuing to develop the tool further to support even more pathways.” 

“As COVID came, we knew we had to change our way of providing care to patients, we are so proud to have developed a collaborative tool with Iatro that will allow practices to undertake high quality reviews remotely” says Dustyn Saint, GP and Founder of Primary Care IT.  

Features and benefits of OneContact include quality reviews for: 

  • Asthma 
  • COPD 
  • Raised blood pressure 
  • Pill checks 
  • LD healthchecks 
  • NHS healthchecks 
  • And many many more! 

OneContact is available immediately, priced at £200, For more information on OneContact, visit  

About iatro.: iatro works with organisations to deliver disruptive digital solutions through the use of intelligent platforms – easily and without significant investment. Iatro’s Practice365 Website and App solution is used by more than 300 practices across the UK. 

About Primary Care IT: Primary Care IT work with surgeries, PCNs, CCGs and STPs to deliver fully optimised Foundation clinical systems – embedding local pathways and priorities into clinicians every day workflow.  A prize winning tool, the team at Primary Care IT use subscriptions to fund further development of the ever evolving toolset. 


Four Ways Your NHS GP Medical Practice Can Benefit from an Intranet Platform

Modern healthcare is all about driving high-quality patient outcomes. Your quality measures are in direct correlation to the efficiency and cohesiveness of your practice.

In order to foster a practice filled with teamwork and communication you need a powerful tool set that brings together all your medical practice’s key stakeholders. An intranet is the perfect way to manage your workforce, bolster employee communication, and improve your operational efficiency. 

What is an intranet?

An intranet is a private website used by employees to communicate with one another, receive important information and updates, and access vital documents. An intranet functions like the internet but on a smaller, more restricted scale. It is limited to company employees and is usually subject to higher security. There may also be HR functions available through your company’s intranet portal. Intranet functions are highly customisable, and no two organisations will have the same exact configuration. 

Four Ways an intranet can help your NHS general practice

A well-implemented intranet helps company leadership provide connectivity and productivity tools to their employees within the context of a safe, internal format. Your NHS general practice can benefit from the added functionality of an all-in-one intranet platform, helping your team to provide exceptional patient care. 

Increases staff competencies and resources

An intranet platform can help to increase your staff’s knowledge base and competency level. One of the primary functions of an internet is to store and categorize forms and information. A centralized repository of information can help you and your practice achieve a greater level of knowledge regarding patient care techniques and regulations.

Improves continuity of care

Another important function of an intranet lies in fostering communication between employees. Internal messaging apps allow doctors, nurses, and administrative staff to easily communicate with one another throughout the episode of care. This level of communication helps establish a more cohesive continuity of care, which in turn reflects upon your patient outcomes. 

Boosts staff collaboration 

Most modern-day intranet platforms feature some kind of social aspect to them. This can include user profiles, micro-blogging, or Facebook-style posts. Incorporating a social dimension to your practice’s operations boosts employee morale and fosters an environment where employees are free to collaborate to improve patient care and are given the tools to achieve that collaboration.

Disseminates updates more quickly

The NHS changes at a constant rate especially given the current challenges facing it. An intranet platform give your practice the ability to quickly and efficiently disseminate key information from wider governmental sources, keeping your practice up-to-date with the latest, most important information possible. 

The Iatro Hub intranet platform

Iatro specializes in online collaboration tools for NHS organisations. The Iatro Hub offers NHS practices a powerful intranet platform to help drive better patient outcomes and coordinate care.


Our intranet gives your practice an unprecedented level of control over groups and users. You can control public versus private content and organise groups with the ability to set permissions on an individual basis. This allows you to group users based on role, giving direct care staff access to sensitive information without leaving administrative staff out of the loop.


Our messaging applications feature a robust set of options for communicating, sharing, and collaborating together in an online format. We give you the ability to customise your messaging options. You can set up groups or one-to-one messaging and even share a diverse set of file type between users.


The Iatro Hub gives you unlimited storage space for your practice’s most important forms and documents. Using our powerful tool set, you can edit files online and monitor updates with built-in change tracking. You can then choose who has access to each document and share them throughout your practice as you see fit. 

Added features 

Iatro Hub gives your practice access to our human resources and project management tools, making our intranet platform an all-in-one stop for your  most important information and functions. 

Communication and collaboration

Patients expect a lot out of your practice. That’s why your practice should expect a lot out of its collaborative tools.

The Iatro Hub brings messaging, file sharing, human resources, project management, and all the information most crucial to your patients’ well-being under one roof.


5 Reasons Your Practice Cannot Afford to Ignore Website Accessibility

Accessibility is an incredibly important element of your website, especially as a medical practice. Not only do you want to ensure that your website is compliant with government regulations providing equal accessibility to all individuals, you do not want to limit your patients. Consider these reasons why it’s important to make your website more accessible. 

1. Web Content Accessibility Guidelines provide an effective template for making your content available to as many users as possible.

You don’t have an excuse for failing to meet compliance guidelines. Web Content Accessibility Guidelines provide a clear template that makes it easy to understand what you need to do in order to make it easier for your users to access your website, including:

  • Making all commands available from a keyboard
  • Offering alternatives to text
  • Offering captions for multimedia
  • Giving users time to respond appropriately to the content you’ve provided
  • Avoiding content that could cause seizures and other problems for users
  • Making your website compatible with the assistive devices used by users with disabilities

Thanks to the ready availability of this information, your web developer can put together a website that offers accessibility to your patients–which, in turn, makes those users more satisfied with the services they receive from your practice. 

2. An accessible website makes information available to disabled individuals who need it.

If your website isn’t accessible, then people who suffer from disabilities–including both short-term disabilities and permanent disabilities–will not be able to use your website effectively. If, on the other hand, you make your website accessible to those individuals, they, too, can have access to the information they need. This can be anything from how to contact your practice to information about specific procedures – all information your patients need in order to manage their health effectively. 

3. Accessibility can make a big difference in users’ opinions of your website.

Abled individuals who do not have close family members or loved ones who suffer from serious disabilities may never think twice about the importance of accessibility on a website. Patients and family members who do suffer from those disabilities, on the other hand, may quickly realise just how much of a difference that accessibility makes. That reaction can shape their opinion of your website and often have a substantial impact on users’ opinion of your website. 

4. An accessible website can make interactions with disabled users easier.

Your website is an incredible tool that allows you to connect and interact with your patients in a unique format. If you have disabled patients, your website can make those interactions with them clearer and easier to handle. For example, online services can remove the need for deaf and hearing impaired individuals to manage phone calls to connect with your practice – and that simple step can make a big difference in patients’ experience with your office as a whole.

5. Accessibility practices can speed up your website and help with search ranking.

Not only does accessibility benefit your disabled paitents, it can help benefit all your users–and your medical practice. Making accessibility changes to your website can help speed up load times, which can prevent users from bouncing away from your site before they have a chance to even see your content. Google and other search engines also prioritise many of the options that make your website more accessible, which means that as you make your website more accessible to disabled users, you also increase your search ranking.

Accessibility matters. As a medical practice, you would not limit physical accessibility to potentially disabled patients – and you want to provide those same options to your disabled patients online. Need help making sure your website is accessible? Contact us today for a free audit of your website.


How to Manage Your Remote Team Members More Effectively During COVID-19

The coronavirus crisis has led to more employees than ever working remotely. As a result, many management teams are struggling to effectively manage their employees, With these strategies, you can streamline your management practices and make it easier to keep up with your teams.

1. Develop realistic standards for tracking employee performance.

Many of your employees are working from home for the first time–and they’re doing it under incredibly unusual circumstances. They may be working around spouses and children, even attempting to facilitate distance learning. 

Take a look at your standards for measuring employee performance. What do you expect your employees to accomplish each day? What levels of performance do you expect to see?

Not only should you carefully consider what you expect your employees to accomplish, you should consider how you’re monitoring that performance. Some employers are choosing to use time tracking apps to keep up with exactly what their employees are doing each day–and when they’re doing it.

Throughout the coronavirus crisis, however, your employees may need to alter their work schedules to fit their current schedules. Allow some flexibility in when employees complete their tasks, as long as they turn them in by your preassigned deadlines. 

Your HR software is an excellent solution for helping you measure and record your employees’ performance throughout the coronavirus crisis. You may find that employees stand out with exceptional performance throughout this crisis, or you may find that some employees need extra support and encouragement. Tracking that performance can provide grounds for future promotions, raises, and acknowledgement as the crisis subsides.

2. Check in with employees regularly. 

Now, as never before, it’s important to schedule check-ins with your employees. You want to be sure that your employees have the tools they need to function effectively throughout the crisis. Their needs may change dramatically from one week to the next–or your employees may discover new needs as they work to adapt to these changing, challenging circumstances. Schedule regular check-ins with all of your employees, ideally one-on-one. Many employees will share information with you during a personal check-in that they might not necessarily share in a group meeting. 

3. Make sure employees know who to contact.

If your employees run into a problem while they’re working from home, who do they contact? How do they handle leave requests during this time? Employees may be stuck at home, but that won’t prevent them from needing time off–or, in some cases, they may need that time off more than ever. Your HR software can help handle those leave requests and ensure that employees’ needs continue to be met throughout this time. It can also provide a platform that will allow employees to connect with and contact their managers when they have questions or concerns, either related to the coronavirus crisis or their usual tasks. 

4. Keep holding meetings.

Make sure you’re still connecting with your employees as often as possible during this period of remote work. Many practices are trying to keep the flow of daily life as close to normal as possible. If, for example, you have a regular Monday morning meeting to help your employees prepare for the week ahead, you may want to take that meeting to an online meeting platform that will allow you to continue to connect with your employees. These online meetings are also ideal for collaboration, whether about existing projects or about the needs your employees and your patients have throughout the coronavirus crisis. 

Managing your employees remotely as COVID-19 continues to present challenges to many businesses and employees alike.

Fortunately, your HR software can help make it easier. Check out our platform today to learn more about how it can help make it easier to manage your employees through this time.


Iatro Launches VMS to connect GP Practices with isolating patients

Iatro is excited to introduce our new Voice Messaging Service (VMS), the latest product on the Iatro Hub platform, and its release couldn’t come at a better time. With the UK currently under lock-down due to the COVID-19 pandemic, coordinating with home-bound patients, some of which who don’t have or confidently use a mobile phone, can be a unique challenge. Our new VMS service can help GP practices mitigate that difficulty.

How does it work?

The Iatro VMS allows staff to send voice messages to both landline and mobile customers anywhere in the United Kingdom via our online portal. With our easy-to-use interface, you can speak or enter your message using the portal’s tool set. That message travels to its destination where it arrives as an incoming call. Once the recipient answers their phone, our VMS system reads the message out loud to them, and records any responses.

Helping you to reach your patients

The Iatro Voice Messaging System helps you to dramatically extend the reach of your patient communications. The VMS connects you to patients who haven’t adopted mobiles, or live in areas where coverage is difficult, and it allows your office to establish a mutually convenient messaging option with more savvy tech users.

Our Voice Messaging System allows you to establish a quick line of communication with your most difficult to reach patients, a demographic who are at the greatest risk of social isolation. The Iatro VMS allows you to get important information to your patients quickly and easily when they need it the most.

Essential messaging tools

The Iatro VMS includes a set of robust, easy-to-use features designed to make patient contact easier than ever.

Those features include:

  • The ability to send messages to any landline or mobile phone within the UK
  • An answer phone detection feature that ensures your message is received
  • The ability to template messages and responses
  • Reporting and analytics
  • The ability to message from your own telephone number to help avoid confusion and missed contact
  • Customisable caller ID settings
  • Provides the perfect tool for contacting hard-to-reach patients during emergency situations like the COVID-19 pandemic

Driving positive patient outcomes

One of the most important administrative features included with the Voice Messaging System is the reporting feature. With our powerful analytics tool you can see how patients are interacting with VMS, helping you to effectively tailor ongoing messages, capture patient rate of response and peak response times to help your practice use the portal effectively and efficiently, tightening your patient safety net.

Our reporting feature can help you build more positive patient relationships, driving better healthcare outcomes for your practice.

Messaging with safety and security

Our VMS system lets your practice interact with your patients safely and securely. Our web portal is fully encrypted. We feature automatic backups of your data and 24/7 monitoring from our team, as well as a DSP toolkit compliance and cyber essentials.

Make the connection

Iatro is proud to be releasing our Voice Messaging System, especially in this time of great need. With the VMS added to our platform, you can keep in touch with your patients when they need you the most. We invite you to contact us for a tour of our VMS web portal.  


Covid-19 Banner Offer for NHS Practices

We are happy to use our trade print account to order discounted banners on the behalf of practices. We are not a print company and we do not make a profit on these.

If you would like to print one yourself, any printers should be able to use this file.

If you want to order one please one of the buttons below, and ensure the billing address is the same as the delivery address.

We are shipping them as fast as we can – currently within 2 days.

Any problems or questions please contact us at [email protected]

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