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The latest iatro news, and our thoughts on the latest in Health Tech.

News

Four Ways Your NHS GP Medical Practice Can Benefit from an Intranet Platform

Modern healthcare is all about driving high-quality patient outcomes. Your quality measures are in direct correlation to the efficiency and cohesiveness of your practice.

In order to foster a practice filled with teamwork and communication you need a powerful tool set that brings together all your medical practice’s key stakeholders. An intranet is the perfect way to manage your workforce, bolster employee communication, and improve your operational efficiency. 

What is an intranet?

An intranet is a private website used by employees to communicate with one another, receive important information and updates, and access vital documents. An intranet functions like the internet but on a smaller, more restricted scale. It is limited to company employees and is usually subject to higher security. There may also be HR functions available through your company’s intranet portal. Intranet functions are highly customisable, and no two organisations will have the same exact configuration. 

Four Ways an intranet can help your NHS general practice

A well-implemented intranet helps company leadership provide connectivity and productivity tools to their employees within the context of a safe, internal format. Your NHS general practice can benefit from the added functionality of an all-in-one intranet platform, helping your team to provide exceptional patient care. 

Increases staff competencies and resources

An intranet platform can help to increase your staff’s knowledge base and competency level. One of the primary functions of an internet is to store and categorize forms and information. A centralized repository of information can help you and your practice achieve a greater level of knowledge regarding patient care techniques and regulations.

Improves continuity of care

Another important function of an intranet lies in fostering communication between employees. Internal messaging apps allow doctors, nurses, and administrative staff to easily communicate with one another throughout the episode of care. This level of communication helps establish a more cohesive continuity of care, which in turn reflects upon your patient outcomes. 

Boosts staff collaboration 

Most modern-day intranet platforms feature some kind of social aspect to them. This can include user profiles, micro-blogging, or Facebook-style posts. Incorporating a social dimension to your practice’s operations boosts employee morale and fosters an environment where employees are free to collaborate to improve patient care and are given the tools to achieve that collaboration.

Disseminates updates more quickly

The NHS changes at a constant rate especially given the current challenges facing it. An intranet platform give your practice the ability to quickly and efficiently disseminate key information from wider governmental sources, keeping your practice up-to-date with the latest, most important information possible. 

The Iatro Hub intranet platform

Iatro specializes in online collaboration tools for NHS organisations. The Iatro Hub offers NHS practices a powerful intranet platform to help drive better patient outcomes and coordinate care.

Groups

Our intranet gives your practice an unprecedented level of control over groups and users. You can control public versus private content and organise groups with the ability to set permissions on an individual basis. This allows you to group users based on role, giving direct care staff access to sensitive information without leaving administrative staff out of the loop.

Discussions 

Our messaging applications feature a robust set of options for communicating, sharing, and collaborating together in an online format. We give you the ability to customise your messaging options. You can set up groups or one-to-one messaging and even share a diverse set of file type between users.

Library

The Iatro Hub gives you unlimited storage space for your practice’s most important forms and documents. Using our powerful tool set, you can edit files online and monitor updates with built-in change tracking. You can then choose who has access to each document and share them throughout your practice as you see fit. 

Added features 

Iatro Hub gives your practice access to our human resources and project management tools, making our intranet platform an all-in-one stop for your  most important information and functions. 

Communication and collaboration

Patients expect a lot out of your practice. That’s why your practice should expect a lot out of its collaborative tools.

The Iatro Hub brings messaging, file sharing, human resources, project management, and all the information most crucial to your patients’ well-being under one roof.

Resources

5 Reasons Your Practice Cannot Afford to Ignore Website Accessibility

Accessibility is an incredibly important element of your website, especially as a medical practice. Not only do you want to ensure that your website is compliant with government regulations providing equal accessibility to all individuals, you do not want to limit your patients. Consider these reasons why it’s important to make your website more accessible. 

1. Web Content Accessibility Guidelines provide an effective template for making your content available to as many users as possible.

You don’t have an excuse for failing to meet compliance guidelines. Web Content Accessibility Guidelines provide a clear template that makes it easy to understand what you need to do in order to make it easier for your users to access your website, including:

  • Making all commands available from a keyboard
  • Offering alternatives to text
  • Offering captions for multimedia
  • Giving users time to respond appropriately to the content you’ve provided
  • Avoiding content that could cause seizures and other problems for users
  • Making your website compatible with the assistive devices used by users with disabilities

Thanks to the ready availability of this information, your web developer can put together a website that offers accessibility to your patients–which, in turn, makes those users more satisfied with the services they receive from your practice. 

2. An accessible website makes information available to disabled individuals who need it.

If your website isn’t accessible, then people who suffer from disabilities–including both short-term disabilities and permanent disabilities–will not be able to use your website effectively. If, on the other hand, you make your website accessible to those individuals, they, too, can have access to the information they need. This can be anything from how to contact your practice to information about specific procedures – all information your patients need in order to manage their health effectively. 

3. Accessibility can make a big difference in users’ opinions of your website.

Abled individuals who do not have close family members or loved ones who suffer from serious disabilities may never think twice about the importance of accessibility on a website. Patients and family members who do suffer from those disabilities, on the other hand, may quickly realise just how much of a difference that accessibility makes. That reaction can shape their opinion of your website and often have a substantial impact on users’ opinion of your website. 

4. An accessible website can make interactions with disabled users easier.

Your website is an incredible tool that allows you to connect and interact with your patients in a unique format. If you have disabled patients, your website can make those interactions with them clearer and easier to handle. For example, online services can remove the need for deaf and hearing impaired individuals to manage phone calls to connect with your practice – and that simple step can make a big difference in patients’ experience with your office as a whole.

5. Accessibility practices can speed up your website and help with search ranking.

Not only does accessibility benefit your disabled paitents, it can help benefit all your users–and your medical practice. Making accessibility changes to your website can help speed up load times, which can prevent users from bouncing away from your site before they have a chance to even see your content. Google and other search engines also prioritise many of the options that make your website more accessible, which means that as you make your website more accessible to disabled users, you also increase your search ranking.

Accessibility matters. As a medical practice, you would not limit physical accessibility to potentially disabled patients – and you want to provide those same options to your disabled patients online. Need help making sure your website is accessible? Contact us today for a free audit of your website.

 
Resources

How to Manage Your Remote Team Members More Effectively During COVID-19

The coronavirus crisis has led to more employees than ever working remotely. As a result, many management teams are struggling to effectively manage their employees, With these strategies, you can streamline your management practices and make it easier to keep up with your teams.

1. Develop realistic standards for tracking employee performance.

Many of your employees are working from home for the first time–and they’re doing it under incredibly unusual circumstances. They may be working around spouses and children, even attempting to facilitate distance learning. 

Take a look at your standards for measuring employee performance. What do you expect your employees to accomplish each day? What levels of performance do you expect to see?

Not only should you carefully consider what you expect your employees to accomplish, you should consider how you’re monitoring that performance. Some employers are choosing to use time tracking apps to keep up with exactly what their employees are doing each day–and when they’re doing it.

Throughout the coronavirus crisis, however, your employees may need to alter their work schedules to fit their current schedules. Allow some flexibility in when employees complete their tasks, as long as they turn them in by your preassigned deadlines. 

Your HR software is an excellent solution for helping you measure and record your employees’ performance throughout the coronavirus crisis. You may find that employees stand out with exceptional performance throughout this crisis, or you may find that some employees need extra support and encouragement. Tracking that performance can provide grounds for future promotions, raises, and acknowledgement as the crisis subsides.

2. Check in with employees regularly. 

Now, as never before, it’s important to schedule check-ins with your employees. You want to be sure that your employees have the tools they need to function effectively throughout the crisis. Their needs may change dramatically from one week to the next–or your employees may discover new needs as they work to adapt to these changing, challenging circumstances. Schedule regular check-ins with all of your employees, ideally one-on-one. Many employees will share information with you during a personal check-in that they might not necessarily share in a group meeting. 

3. Make sure employees know who to contact.

If your employees run into a problem while they’re working from home, who do they contact? How do they handle leave requests during this time? Employees may be stuck at home, but that won’t prevent them from needing time off–or, in some cases, they may need that time off more than ever. Your HR software can help handle those leave requests and ensure that employees’ needs continue to be met throughout this time. It can also provide a platform that will allow employees to connect with and contact their managers when they have questions or concerns, either related to the coronavirus crisis or their usual tasks. 

4. Keep holding meetings.

Make sure you’re still connecting with your employees as often as possible during this period of remote work. Many practices are trying to keep the flow of daily life as close to normal as possible. If, for example, you have a regular Monday morning meeting to help your employees prepare for the week ahead, you may want to take that meeting to an online meeting platform that will allow you to continue to connect with your employees. These online meetings are also ideal for collaboration, whether about existing projects or about the needs your employees and your patients have throughout the coronavirus crisis. 

Managing your employees remotely as COVID-19 continues to present challenges to many businesses and employees alike.

Fortunately, your HR software can help make it easier. Check out our platform today to learn more about how it can help make it easier to manage your employees through this time.

News

Iatro Launches VMS to connect GP Practices with isolating patients

Iatro is excited to introduce our new Voice Messaging Service (VMS), the latest product on the Iatro Hub platform, and its release couldn’t come at a better time. With the UK currently under lock-down due to the COVID-19 pandemic, coordinating with home-bound patients, some of which who don’t have or confidently use a mobile phone, can be a unique challenge. Our new VMS service can help GP practices mitigate that difficulty.

How does it work?

The Iatro VMS allows staff to send voice messages to both landline and mobile customers anywhere in the United Kingdom via our online portal. With our easy-to-use interface, you can speak or enter your message using the portal’s tool set. That message travels to its destination where it arrives as an incoming call. Once the recipient answers their phone, our VMS system reads the message out loud to them, and records any responses.

Helping you to reach your patients

The Iatro Voice Messaging System helps you to dramatically extend the reach of your patient communications. The VMS connects you to patients who haven’t adopted mobiles, or live in areas where coverage is difficult, and it allows your office to establish a mutually convenient messaging option with more savvy tech users.

Our Voice Messaging System allows you to establish a quick line of communication with your most difficult to reach patients, a demographic who are at the greatest risk of social isolation. The Iatro VMS allows you to get important information to your patients quickly and easily when they need it the most.

Essential messaging tools

The Iatro VMS includes a set of robust, easy-to-use features designed to make patient contact easier than ever.

Those features include:

  • The ability to send messages to any landline or mobile phone within the UK
  • An answer phone detection feature that ensures your message is received
  • The ability to template messages and responses
  • Reporting and analytics
  • The ability to message from your own telephone number to help avoid confusion and missed contact
  • Customisable caller ID settings
  • Provides the perfect tool for contacting hard-to-reach patients during emergency situations like the COVID-19 pandemic

Driving positive patient outcomes

One of the most important administrative features included with the Voice Messaging System is the reporting feature. With our powerful analytics tool you can see how patients are interacting with VMS, helping you to effectively tailor ongoing messages, capture patient rate of response and peak response times to help your practice use the portal effectively and efficiently, tightening your patient safety net.

Our reporting feature can help you build more positive patient relationships, driving better healthcare outcomes for your practice.

Messaging with safety and security

Our VMS system lets your practice interact with your patients safely and securely. Our web portal is fully encrypted. We feature automatic backups of your data and 24/7 monitoring from our team, as well as a DSP toolkit compliance and cyber essentials.

Make the connection

Iatro is proud to be releasing our Voice Messaging System, especially in this time of great need. With the VMS added to our platform, you can keep in touch with your patients when they need you the most. We invite you to contact us for a tour of our VMS web portal.  

Resources

Covid-19 Banner Offer for NHS Practices

We are happy to use our trade print account to order discounted banners on the behalf of practices. We are not a print company and we do not make a profit on these.

If you would like to print one yourself, any printers should be able to use this file.

If you want to order one please one of the buttons below, and ensure the billing address is the same as the delivery address.

We are shipping them as fast as we can – currently within 2 days.

Any problems or questions please contact us at [email protected]

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